When a family member asks about medical testing results, what is the appropriate response?

When a family member asks about medical testing results, what is the appropriate response?

• A. Share all details and test results immediately.
• B. Refuse to speak with family members.
• C. Refer to the nurse or physician, respect privacy and confidentiality, and provide only general information.
• D. Provide only general information about testing without confirming privacy.

Answer: (C)

Privacy and confidentiality of resident health information is being tested. When a family member asks about medical testing results, the appropriate response is to protect the resident’s privacy by directing the question to the nurse or physician who can disclose information with the resident's consent or an authorized representative. You can acknowledge the request and offer to relay a message or arrange for the clinician to discuss results, and you may share only general information about testing status if allowed by policy. Do not provide specific results or confirm details without proper authorization. This preserves trust and complies with privacy rules. Sharing full details, refusing to engage, or giving information without consent would breach confidentiality or improper communication.

Privacy and confidentiality of resident health information is being tested. When a family member asks about medical testing results, the appropriate response is to protect the resident’s privacy by directing the question to the nurse or physician who can disclose information with the resident's consent or an authorized representative. You can acknowledge the request and offer to relay a message or arrange for the clinician to discuss results, and you may share only general information about testing status if allowed by policy. Do not provide specific results or confirm details without proper authorization. This preserves trust and complies with privacy rules. Sharing full details, refusing to engage, or giving information without consent would breach confidentiality or improper communication.